Transformation Program Manager

Transformation Program Manager

Hartford, CT I Exton, PA I Atlanta, GA I Boston, MA I USA

We are seeking an experienced and dynamic execution leader with a robust background in the insurance industry to drive program management, data analysis, process improvement, and change management initiatives across the enterprise. This role demands a strategic, influential leader with a proven ability to engage with senior executives, deliver high-impact projects, analyzing critical business data, improve operational processes, and ensure smooth transitions during cross-functional change implementations.

DISCOVERyour opportunity

What will your essential responsibilities include?

Program Management:

• Lead end-to-end program management, from planning and initiation through execution and closure, ensuring multiple initiatives are delivered on time, within scope, and budget.
• Develop and oversee detailed project plans, manage project milestones, and track progress against objectives.
• Facilitate cross-functional collaboration, coordinating with stakeholders across departments to align project goals with business priorities.
• Proactively identify risks, issues, and opportunities, implementing effective mitigation strategies.

Process Improvement:

• Assess current processes and workflows across teams to identify inefficiencies and opportunities for improvement within the organization.
• Design and implement process improvement initiatives that enhance productivity, reduce costs, and improve customer satisfaction across the value chain.
• Utilize Lean Six Sigma or similar methodologies to drive process optimization and standardization.
• Monitor the effectiveness of process changes and adjust as needed for continuous improvement.

Data Analysis:

• Analyze complex datasets to extract actionable insights that drive business decisions and strategic direction.
• Develop and maintain dashboards, reports, and performance metrics to support decision-making and measure project outcomes.
• Utilize data to identify trends, forecast impacts, and recommend improvements to enhance business performance.
• Collaborate with data science and analytics teams to ensure data quality and accuracy.

Change Management:

• Develop and execute change management plans across the Program to support the adoption of new processes, systems, and organizational changes.
• Engage with senior leaders, project teams and impacted stakeholders to understand the impact of changes and develop strategies to minimize disruption.
• Communicate change initiatives effectively, providing training and support to ensure smooth transitions.
• Measure the success of change management efforts and make data-driven adjustments to improve effectiveness.

You will report to the Head of Operations Performance Improvement & Transformation.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Bachelor’s degree in business, Insurance, Data Science, or a related field. MBA or advanced degree preferred.
• Extensive experience in the insurance industry with a focus on project management, data analysis, process improvement, and change management.
• A results-oriented mindset with a focus on delivering measurable outcomes.
• Robust understanding of insurance operations, regulatory requirements, and industry trends.
• Strategic thinker with the ability to translate business goals into actionable plans.
• High attention to detail and robust organizational skills.
• Adaptability and flexibility to thrive in a dynamic environment.
• Leadership skills with a collaborative approach to team building and stakeholder management.
• Robust understanding of insurance operations, regulatory requirements, and industry trends.
• Proven experience managing complex projects with multiple stakeholders.

Desired Skills and Abilities:

• Proficiency in project management tools (, MS Project, JIRA, Asana) and data analysis tools (, Excel, SQL, Tableau, Power BI).
• Lean Six Sigma certification or similar process improvement certification is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to engage and influence at all levels of the organization.
• Robust analytical and problem-solving skills with a data-driven mindset.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity