Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Milford, NH, US
Associate Team Leader

Associate Team Leader

H&R Block • Milford, NH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #27905

    [job_alerts.create_a_job]

    Associate Team Leader • Milford, NH, US

    [internal_linking.related_jobs]
    Customer Account Lead II - Yogurt

    Customer Account Lead II - Yogurt

    Lactalis USA • Bedford, NH, United States
    [job_card.full_time]
    Looking for a job that can grow into a lifelong career?.At Lactalis USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive.Whether you...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Occupational Therapy - OT SNF

    Occupational Therapy - OT SNF

    Crestwood Ctr • Milford, NH, United States
    [job_card.permanent]
    We are an equal opportunity employer.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT Center Store Associate

    PT Center Store Associate

    New Hampshire Staffing • Bedford, NH, US
    [job_card.full_time]
    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hourly Team Member

    Hourly Team Member

    Panera Bread (PR Management Corp) • Bedford, NH, US
    [job_card.full_time]
    Our Bedford, NH Panera Bread is hiring associates for night and weekend shifts!.Apply today for immediate interview!.Pay up to $17 / hr based on experience!. Food Service Associates to join our suppor...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted]
    Senior Analyst, Deal Structuring

    Senior Analyst, Deal Structuring

    Rubrik • Concord, NH, United States
    [job_card.full_time]
    Rubrik is looking for a curious and self-motivated Deal Analyst for the Deal Structuring and approvals team to support our sales organization. This role will work closely with sales and sales leader...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Hourly Team Member

    Hourly Team Member

    Panera Bread • Bedford, NH, United States
    [job_card.full_time]
    Our Bedford, NH Panera Bread is hiring associates for night and weekend shifts!.Apply today for immediate interview!.Pay up to $17 / hr based on experience!. Food Service Associates to join our suppor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Bow, New Hampshire, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Physical Therapy - PT SNF

    Physical Therapy - PT SNF

    Genesis - Northeast Region - Crestwood Ctr • Milford, NH, United States
    [job_card.permanent]
    Genesis - Northeast Region - Crestwood Ctr.All shown pay is an estimate based on pay package configuration, please apply now to learn more.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Warehouse Associate

    Warehouse Associate

    Pace Drivers • Goffstown, NH, US
    [job_card.full_time]
    Join our team as a Warehouse Associate and be part of a company that values safety, teamwork, and growth.Monday – Friday, 8 : 00 AM – 4 : 00 PM. Quarterly performance bonuses available.Safel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy / Rehab - PT

    Therapy / Rehab - PT

    Amedisys Home Health Care - Bedford - AYA • Bedford, NH, United States
    [job_card.full_time]
    Amedisys Home Health Care - Bedford - AYA.Please inquire for local rates.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Merchandiser Team Lead

    Retail Merchandiser Team Lead

    SAS Retail Services • Ayer, Massachusetts, us
    [job_card.full_time]
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT Center Store Associate

    PT Center Store Associate

    Hannaford Supermarkets • Bedford, NH, United States
    [job_card.full_time]
    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Occupational Therapy - OT SNF

    Occupational Therapy - OT SNF

    Genesis - Northeast Region - Crestwood Ctr • Milford, NH, United States
    [job_card.permanent]
    Genesis - Northeast Region - Crestwood Ctr.All shown pay is an estimate based on pay package configuration, please apply now to learn more.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    Target • Fitchburg, US
    [job_card.part_time]
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinician, Youth Mobile Crisis - 20 Hours (Mixed Shift)

    Clinician, Youth Mobile Crisis - 20 Hours (Mixed Shift)

    U Mass Memorial Health • Leominster, MA, United States
    [job_card.full_time]
    Are you a current UMass Memorial Health caregiver? Apply now through Workday.Please note that the final offer may vary within this range based on a candidate's. Friday, Saturday, Thursday, Wednesday...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead Kitting & Delivery (6AM-6PM)

    Team Lead Kitting & Delivery (6AM-6PM)

    Bristol Myers Squibb • Devens, MA, US
    [job_card.full_time]
    Team Lead, Material Kitting & Delivery.Those aren't words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens ev...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Associate Manager

    Retail Associate Manager

    T-Mobile USA, Inc. • Tilton, New Hampshire, US
    [job_card.full_time] +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Pizza Hut • Concord, NH, United States
    [job_card.full_time]
    Position : Pizza Hut Team Member.Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty -. Learn Your Position Inside and Out and Own the Guest Experience Everyday.F...[show_more]
    [last_updated.last_updated_30] • [promoted]