Customer Project Manager

What you'll do:

• Act as the primary point of contact between customers, MSP Administrators, OEM suppliers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
• Manage the maintenance initiatives for as many as fifty (50) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
• Establish detailed operational objectives and action plans to meet project performance goals.
• Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed per customer agreements.
• Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements:

• Minimum 3 years of Project Management experience.
• Minimum 3 years of mechanical repair experience.
• Prior experience leading and influencing teams in a matrix environment (without direct reporting responsibility).
• Must be authorized to work in the U.S. without sponsorship.
• High School Diploma or GED equivalent.

Preferred Characteristics:

• Aircraft maintenance /Aviation mechanical repair experience.
• Project Management experience within the Aviation industry.
• Proficiency with Salesforce (CRM) and Microsoft Office suite(MS Project/ SharePoint/Excel/ Outlook).
• Specialized certifications/training from aircraft manufacturers, OEM suppliers, FlightSafety, technical schools and/or CAE.
• Experience working in a Business Aviation MRO.
• Specialized training or certifications specific to Honeywell products.