Customer Service Rep

Job Responsibilities

Work directly with medical professionals and physicians to facilitate patient care

Advocate for and work in lockstep with chronic patients

Work for an organization that rewards success and fosters a culture of promotion

Provide outcome-based solutions for our physician referral sources and existing patient population

Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments

Prepare and analyze the billing and setup paperwork for patient services

Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

Recommend potential products or services to management by collecting patient information and analyzing customer needs

Actively participate in the training of new customer service and sales personnel