Lead Bilingual Teller in DFW, Texas

Lead Teller Bilingual English/Spanish in DFW, Texas (Weekend Hours Required)

Are you driven by delivering exceptional customer experiences? Do you enjoy helping people move money securely and efficiently across borders? Join Western Union, a global leader in financial services, as a Lead Teller and be part of a diverse team where your skills and contributions truly matter!

Western Union powers your pursuit.

As a Lead Teller (Lead Front Line Associate), you will play a critical role in supporting day-to-day store operations. In this dynamic role, you'll support the store's success by guiding team members, ensuring smooth financial transactions, and maintaining a strong compliance culture. You'll lead by example, assist in training and developing staff, oversee cash handling and remittance processes, and help implement business and marketing strategies to drive store performance.

Role Responsibilities:

• Deliver exceptional customer service in a dynamic retail environment, ensuring a positive guest experience in line with company standards.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Train, mentor, and provide ongoing support to Tellers and Senior Tellers.
• Review and accurately process money transfer transactions, ensuring compliance and accuracy.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Reconcile daily store transactions, including money transfers and cash balances.
• Create and manage Teller and Senior Teller schedules to ensure consistent and efficient store coverage.
• Contribute to the development and execution of localized marketing initiatives and business strategies.
• Act as the operational lead and subject matter expert, ensuring seamless store performance.

Role Requirements:

• 510 years of experience as a Teller or in a related financial services role.
• 23 years of supervisory or leadership experience (preferred).
• Fluency in both English and Spanish, with strong communication and interpersonal skills in both languages required.
• Proven track record in customer service and handling financial transactions.
• Experience working in a client-facing position providing excellent customer service support and timely and accurate updates to customers regarding the status of their orders.
• Proficient in Microsoft Office and comfortable with general computer applications.
• Experience working within compliance standards, following standard operating procedures.
• Ability to open and close store locations and provide leadership oversight to other Tellers.
• Associate or bachelor's degree preferred. AML Certification is a plus.
• Candidates must be comfortable using their own personal mobile with reliable service, for work-related communication, as needed.

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary: The hourly rate is $23.50 per hour.

Benefits: You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Student Loan Repayment
• Employee Discount Program
• 4% Western Union Contribution to 401K

Locations (in-person):

• 1900 West Irving Blvd., Irving, TX 75061
• 2550 N. Beltline Rd., Irving, TX 75062
• 1110 E. Parker Rd., Suite 105, Plano, TX 75074
• 2445 South Buckner Blvd., Dallas, TX 75227
• 817 West Pioneer Pkwy., Grand Prairie, TX 75051

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Western Union has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the office full-time. Workdays will alternate between the designated locations.

Schedule:

Our DFW locations have standard operation hours Sunday Saturday, 10:00 AM 7:00 PM Central Time (CT). The Lead Teller will work 40 hours a week and days will vary. Workdays will alternate between the designated locations. Successful applicants will have the flexibility to work any day of the week within regular business hours. Primary hours will be afternoon to evening hours including weekends with additional coverage including holidays.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.