IT Help Desk TechnicianCNS Healthcare Careers • Detroit, Michigan, USA
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IT Help Desk Technician
CNS Healthcare Careers • Detroit, Michigan, USA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Field support tickets calls chats emails and / or other communication from users Identify investigate and resolve user problems with computer software and hardware including but not limited to local and wireless networks telecommunication systems Microsoft 365 electronic health record systems user profiles and access rights. Assemble install configure and test Information Technology equipment and associated software. Collaborate with other staff and vendors to solve problems. Provide end user support onsite and remotely. Participate in on-call rotation to support off-hour scheduled maintenance support for users and technical incidents. Perform preventative maintenance for computer data communication and / or peripheral equipment; test and apply security standards. Ensure that the CNS Healthcare standards of customer service are applied to interactions with individuals served guests and staff. Maintain knowledge and compliance with established policies and procedures HIPAA standards and other regulatory programs. Document all procedures processes and measuring performance of systems. Provide regular updates on assigned projects tasks and the resolution of technical issues. Maintain knowledge of technology innovations and trends. Perform other related duties as assigned. Required : A minimum of 1 year of experience in a technical support role or similar Valid and unrestricted Drivers License Ability to quickly learn an array of computer hardware and software systems Proficiency with Microsoft Office Suite or related software Proficiency in word processing data entry and telephone skills Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment Ability to explain technical issues to technical and nontechnical internal and external stakeholders Ability to be forward thinking and take initiative to accomplish goals and objectives Ability to use discretion and judgement when handling matters of a sensitive or confidential nature Strong analytical and problem-solving skills Preferred : Certification in technology field or similar Proficiency with electronic health records (EHRs) CNS Healthcare (CNS) is a non-profit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually. CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patient-centered approach to identify support and promote the overall health of children adolescents adults and older adults. Visit our website to learn more about our mission vision and values!
What we are looking for :
As a Certified Community Behavioral Health Clinic CNS Healthcares mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right candidate for this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our teams. We are looking for someone who will thrive as a collaborative member of our Information Technology team.
This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users questions assisting users by troubleshooting problems with business applications electronic health record systems processes and Information Technology devices.
Compensation Range :
The starting pay for this position is $17.43 - $23.58 hourly rate and is based on non-discriminatory factors such as skills and experience.
Whats in it for you :
As a member of our team you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. Weve shared some highlights below but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employer-paid benefits including dental vision life and short-term disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility including Public Service Loan Forgiveness (PSLF) HRSA and more
Interested in learning more about this role
Qualifications
High School Diploma or General Education Diploma (GED)
Associate degree in information systems or similar
About CNS Healthcare :
Required Experience :
IC
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 17 - 23
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