Implementation Consultant

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar™ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We've been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world's largest law firms as our clients. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that's elevating the craft of law.

As part of our strategic growth and commitment to enhancing our operational flexibility, we are excited to announce our transition to a hybrid working model. We will be establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh and London. These cities will serve as key hubs for our operations. We are actively seeking talented individuals to join our team and support this dynamic shift. Candidates interested in these opportunities should reside within a reasonable commuting distance from one of these future office locations, as employees will be expected to work from the office at least three days a week. This approach will enable us to cultivate a collaborative and innovative environment while providing the flexibility that modern work demands

Overview : As a Implementation Consultant (CRM Focus) at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will support customers with front office module implementations Client Engagement (CRM) but may be called up on to work on Matter Management solutions as part of a mixed team - advising, consulting and supporting the configuration of business process workflows and automation tools, dashboard designs, reporting, security, forms creation etc.

Primarily, you'll be working to assist customers to implement as part of a new project - but you may also re-engage with existing customers to maximize usage & value or supporting other consultants in pre-sales activity.

Key Responsibilities :

Software Implementation, Configuration, Test, support Go Live

• Implement, configure, train and test Peppermint software within Implementation guidelines as part of a new project
• Provide post Go Live support to customers

Workshops and Consultancy (within area of specialism)

Documentation & Communication

Relationship building

Supplementary responsibilities

Qualifications :

Why Join Litera?

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only : The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $55,000 to $85,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.