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Customer Experience Operations Leader
Customer Experience Operations LeaderVirtualVocations • Boca Raton, Florida, United States
Customer Experience Operations Leader

Customer Experience Operations Leader

VirtualVocations • Boca Raton, Florida, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Head of Customer Experience Operations.

Key Responsibilities

Lead the design and operationalization of strategies to improve customer retention and increase lifetime value

Partner with various teams to align post-sales motions and ensure seamless customer handoffs

Develop data-driven frameworks to assess customer health and prioritize proactive engagement

Required Qualifications

15+ years of experience in Customer Success Operations, Sales Operations, or Go To Market Operations

Minimum of 5+ years in a senior leadership role with enterprise-level scope

Demonstrated success in driving retention, renewals, and expansion in a SaaS or subscription-based business model

Hands-on experience with enterprise CX tech stack and data visualization tools

Undergraduate degree required at a minimum

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Customer Experience • Boca Raton, Florida, United States

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