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IT Help Desk Technician
IT Help Desk TechnicianEndurance IT Services • Richmond, VA, United States
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IT Help Desk Technician

IT Help Desk Technician

Endurance IT Services • Richmond, VA, United States
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  • [job_card.full_time]
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Job Description

About Us : At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Overview

We are seeking a skilled and customer-oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions.

Responsibilities :

  • Support residents and customers with the highest level of customer service
  • Provide Tier 1 support for hardware, software, and network issues.
  • Assist with onboarding / offboarding of employees (account setup, device provisioning).
  • Maintain and update IT documentation and asset inventory.
  • Support staff with EMR systems, communication tools, and mobile devices.
  • Coordinate with third-party vendors for escalated issues.

Qualifications :

  • 1+ years of IT support experience (preferably in healthcare or senior living).
  • Strong knowledge of Windows OS, Office 365, and basic networking.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Empathy and patience when working with non-technical users.
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