Manager of Small Group Travel, Experience Collection

The Experience Collection Small Group Travel Manager leads the development and execution of Exclusive Resorts’ Group Travel Collection, including Once‑in‑a‑Lifetime (OIAL) Journeys, European Villas, and Member Events. This role blends product development, partner management, on‑the‑ground hosting, and operational oversight to deliver exceptional luxury travel experiences. Approximately 40% domestic and international travel is required.

Key Responsibilities

Program Development & Partner Management

• Research destinations, industry trends, and supplier capabilities to inform new trip concepts.
• Develop new OIAL Journeys, European Villa experiences, and Member Events, including ideation, research, presentations, and itinerary design.
• Conduct international site inspections with partners to finalize Member‑ready itineraries.
• Build and manage budgets; price programs to meet margin targets while maximizing Member value.
• Negotiate and maintain vendor contracts in partnership with Legal.
• Collaborate with Marketing to ensure accurate, compelling Member‑facing content across all channels.
• Represent Exclusive Resorts at industry conferences and support Sales and Ambassador teams with program expertise.
• Address and resolve Member concerns when escalated.

Program Execution

• Serve as the subject‑matter expert for assigned programs and oversee all operational components.
• Partner with Trip Leads on manifests, timelines, and trip logistics.
• Manage budgets, vendor relationships, and weekly communication with tour operators.
• Oversee billing accuracy and coordination with Operations and Accounting.
• Draft Member communications and pre‑trip information.
• Host the first departure of each new program (1–3 international trips annually).
• Review and respond to post‑trip surveys to drive continuous improvement.

General & Administrative Support

• Participate in weekly team and company meetings.
• Oversee creation of travel binders for site visits, executive travel, and Member trips.
• Manage vendor payments and support development of experience‑related webinars.
• Work onsite in the Denver office at least two full days per week.
• Travel internationally for 10–14 days at a time as needed.

Billing & Financial Oversight

• Manage all experience billing, including spreadsheets, accounting notifications, cancellations, and refunds.
• Oversee vendor payment requests and maintain billing reminders.
• Participate in monthly budgeting meetings and track upcoming payments.

Qualifications

• 5–10 years of group travel planning experience.
• Bachelor’s degree or equivalent experience.
• Background in luxury travel, hospitality, event management, or high‑end customer service.
• Strong network of DMCs and luxury travel suppliers.
• Excellent written and verbal communication skills; polished professional presence.
• Experience working with affluent clientele.
• Highly organized, detail‑oriented, and adaptable in a fast‑changing environment.
• Proactive approach to trip management and problem‑solving.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and advanced Excel; Salesforce and SharePoint a plus.
• The ability to handle other duties as assigned, or as the business needs change.