Customer Success Manager - Commercial (Raleigh)Appian Corporation • Raleigh, NC, US
Customer Success Manager - Commercial (Raleigh)
Appian Corporation • Raleigh, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Develop mastery in your understanding of Appian's products, with superb technical proficiency and a growth mindset as technology continues to evolve. Become an expert in Appian's platform, program, and implementation methodology and best practices, many of which are highly technical. Uncover opportunities to improve customer's use of the Appian platform through improvements to use case planning, technical implementation, and best practices within their Appian program. Persuasively recommend areas of process improvement by aligning the right technology solutions to business value, including new and emerging areas of technology such as artificial intelligence (AI). Build program roadmaps and develop mutual success plans jointly with the customer and drive toward measurable outcomes. Think critically, creatively, and independently to solve strategic and tactical problems that may be complex, ambiguous, or intractable, with an ability to challenge the customer's norms when needed to ensure transformative success for the customer. Remain undeterred by setbacks or obstacles, working collaboratively with customers to demonstrate "grit" and put forward determined efforts to reach your goals. Constantly look for ways to drive results proactively, improve the way we work with our customers, and never be satisfied with "good enough." Effectively collaborate with internal and external partners with empathy and respect. Demonstrate confidence and comfort when communicating or presenting to a wide range of stakeholders, including technical resources, technology managers, program managers, business stakeholders, senior executives, and C-level leaders. Manage difficult and high-stakes conversations that challenge others' perspectives tactfully, relying on earned reputation as a trusted advisor. Provide effective coaching and mentorship to colleagues in a matrixed organization with high standards and minimal direct hierarchies. Advocate for agile concepts to drive incremental value while maintaining strategic program objectives. Bachelor's degree, ideally in a technical field. Superb consulting skills and proven results working as a trusted advisor to drive business value for customers. Superb communicator (written and spoken) to executive level business and technical audiences. Excellent organization and project management skills, with significant attention to detail. Successful track record of persuading partners to forgo the easy approach in favor of the difficult, more valuable path. Experience with technology implementation, consulting, success management, and / or advisory services, ideally for 5+ years. Experience with building, implementing, configuring, deploying, and / or testing of enterprise technology solutions using a software product or platform, ideally in Saas / PaaS model (examples include workflow, intelligent automation, low-code development, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR, etc.). Solid understanding of integrating web services, data integration architecture, data systems, and / or enterprise architecture, with the ability to quickly learn and explain how technology drives business value. Experience with agile software development practices. Willingness to travel occasionally, up to 25-50%.
Customer Success Manager - Commercial (Raleigh)
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading companies across many industries in transforming their businesses through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.
Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including : business, program, implementation, technical, project, adoption, engagement.
What you'll do :
- Uncover and shape each customer's desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer.
- Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions.
- Identify opportunities for Appian to reach the client's business goals and articulate business value cases for additional investment in expanding the customer's use of Appian.
- Identify and remove any barriers to successful adoption and expansion of the customer's use of Appian software.
- Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian's capabilities and the client's evolving business strategy.
- Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention.
You'll be successful in this role if you have skills and experience to :
Required skills and experience :
[job_alerts.create_a_job]
Customer Commercial • Raleigh, NC, US
[internal_linking.similar_jobs]
This Jobot Job is hosted by : Julia Toms.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary : $80,000 - $110,000 per year.Leading Marketing Software co...[show_more]
Coast Medical Service is seeking a travel nurse RN Home Health for a travel nursing job in Lillington, North Carolina.Job Description & Requirements.
Coast Medical Service is a nationwide travel...[show_more]
Do you want to the change the lives of children with Autism? Would you rather spend your day crawling in tunnels, sliding down slides, and swinging as high as you can, rather than sitti...[show_more]
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...[show_more]
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused.Career progress is based on merit and not years of service or attaining certifications.Ou...[show_more]
Unlike in-house recruiters who work for a specific company, independent recruiters operate on behalf of multiple clients and often have access to a broader range of opportunities in the insurance s...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
This position is responsible for the profitability and growth of consumer deposit products.Reviews customer feedback, quantitative analysis, and market trends to facilitate development of a p...[show_more]
Make a difference - for us and for your future.This position is primarily responsible for leading a team of Account Managers / Client Advocates / Account Executives (CL / EB / PL) including planning, coord...[show_more]
Grow with an Ownership Mindset.We champion continuous learning and proactive innovation.Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, com...[show_more]
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Customer Success Manager will be responsible for managing key ...[show_more]
That is why Liberty Hospice provides our hospice patients with state-of-the-art care and pain management services, delivered by our specially trained staff with emphasis on strength, dignity and co...[show_more]
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : .
Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more]
A company is looking for a Strategic Customer Success Manager.Key Responsibilities Forge strategic partnerships to align client strategies with business outcomes Drive value realization through ...[show_more]
TravelNurseSource is working with Prime Staffing to find a qualified Nurse Manager RN in Dunn, North Carolina, 28334!.Active State or Compact RN License.
BLS – AHA (other certifications may be requi...[show_more]
Strategic Customer Success Manager.Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients.Our core valuesExcel...[show_more]
Fusion Medical Staffing is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Lillington, NC.
Shift : Inquire Start Date : 12 / 15 / 2025 Duration : 26 weeks Pay : $21...[show_more]
Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the future of ...[show_more]
Customer Success Manager
Jobot • Raleigh, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Nurse RN - Home Health
Coast Medical Service • Lillington, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Behavior Technician - NE Raleigh
Kind Behavioral Health • Wake Forest, NC, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
STORE MANAGER IN ERWIN, NC
Dollar General • Erwin, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Director of Operations Customer Success
Prometheus Group • Raleigh, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Commercial Lines Account Manager | Small to Mid Accounts
APR • Wake Forest, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Plain View, North Carolina, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Consumer Banking Product Manager
First Citizens Bank • Raleigh, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Commercial Lines Team Lead - Raleigh or Pittsburgh
First National Bank of Pennsylvania • Raleigh, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Merchant Success Manager
ShipBob • Raleigh, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Support Customer Success Manager
Qualys • Raleigh, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
HOSPICE CLINICAL MANAGER - RN
Liberty Health • Dunn, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Online Job - Earn Up to $1,500 / Month Playing Mobile Games
Free Cash by Almedia • Bunnlevel, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Strategic Customer Success Manager
VirtualVocations • Raleigh, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Nurse RN - Nurse Manager - $1,926 per week in Dunn, NC
TravelNurseSource • Dunn, NC, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Enterprise Customer Success Manager
Eve • Raleigh, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Nurse - RN - Home Health - $2129 / Week
Fusion Medical Staffing • Lillington, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
AI Trainer -Remote Content Reviewer
Outlier • Butner, NC, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]