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Service Supervisor
Service SupervisorTom Thumb • Dallas, TX, United States
Service Supervisor

Service Supervisor

Tom Thumb • Dallas, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Duties and Responsibilities
  • Assists the Service Operations Manager with daily job duties and responsibilities.
  • Champions corporate and division customer service programs to meet or exceed customer service goals.
  • Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front‑end sales floor, restrooms, entryway, and parking lot.
  • Assists in maintaining a fresh, full appearance of checkstand merchandisers; ensures checkstands remain clean and properly signed.
  • Complies with and ensures compliance with Company policies and procedures including: Cash handling Employee purchase policy Restricted product sales (alcohol/tobacco) Coupon and gift card policies Scan accuracy Supervision of minor employees Product return policy WIC Sanitation, safety, and security Grooming and dress code Check acceptance policies
  • Reports all policy violations to store management.
  • Ensures accurate operation and functionality of the POS system.
  • Assists with cash‑flow responsibilities including safe transactions, till issues/pickups, check acceptance, refunds, and monitoring cashier cash‑handling procedures.
  • Coordinates with the Scan/FMC Team to ensure scanning file issues are corrected promptly.
  • May perform duties such as running till totals, preparing and proofreading daily deposit slips, and completing required front‑end forms.
  • Reports operational problems to the Service Operations Manager.
  • Serves as a cashier when needed.
  • Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.
  • Answers and responds to incoming calls appropriately.
  • Performs all job duties with honesty, integrity, and full compliance with Company policies.
  • Performs additional duties as required.
Physical and General Requirements
  • Thorough knowledge of front‑end operations, policies, and procedures.
  • Ability to perform basic math calculations, including addition, subtraction, and percentage calculations.
  • Friendly, courteous, and able to maintain composure when dealing with customers, coworkers, and vendors.
  • Able to handle interruptions, customer complaints, and multitask effectively.
  • Strong written and verbal communication skills; professional demeanor and leadership skills required.
  • Must have legible handwriting and be able to follow written instructions.
  • Works with multiple front‑end systems; uses computer software and electronic devices for sales tracking and scheduling.
  • Stands for long periods; frequently walks, bends, stoops, kneels, twists, and turns.
  • Frequently lifts and maneuvers items up to 50 lbs; manual dexterity and good eye‑hand coordination are required.
  • Uses cleaning supplies and related equipment such as mops, brooms, and chemicals.
  • May be required to work nights, weekends, and holidays; schedule varies. Good attendance is essential.
  • Uses calculators, telephones, computers, keyboards, and other office equipment.
  • Complies with Company grooming standards and dress code, including safety shoes, gloves, aprons, head coverings, etc.
Work Environment
  • Primarily works in a temperature‑controlled store environment.
  • May be exposed to varying weather conditions while performing outdoor duties.
  • Exposed to parking lot traffic, moving carts, and varying traction conditions, especially in inclement weather.
  • Frequent exposure to both hot and cold products.
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