Field Service Engineer- CNC Machine Tools

Job Description

Job Description

Gosiger - Okuma Distributor

POSITION SUMMARY :

Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction.

ESSENTIAL RESPONSIBILITIES :

• Performs troubleshooting and problem solving of CNC Machine Tools.
• Performs high quality, efficient and timely machine / tooling installation as assigned.
• Performs high quality, efficient and timely repair and preventative maintenance as assigned.
• Ensures high quality levels / standards in all work performed and follows all safety procedures and requirements.
• Trains and instructs customers, and internal team members, on proper installation, service / repair procedures for current & new equipment / machines and processes.
• Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours.
• Consults with other team members, internal departments and / or external vendors to resolve issues related to installation and service / repair.
• Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine / equipment, processes, and procedures.
• Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site.
• Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and / or performs other job functions within department or other work areas within scope and ability.

ESSENTIAL REQUIREMENTS :

Working Conditions :

Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal / external customer communications with vendor and supplier contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

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