Partner Engagement Manager, Manufacturing

Xometry is seeking a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers.

A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.

Responsibilities:

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards.
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS).
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance.
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives.
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction.
• Lead initiatives to reduce partner churn and maintain a robust network.
• Serve as the ITAR conversion leader.
• Conduct on-site assessments to establish best practices and promote "Xometry Certified" partners.
• Maintain comprehensive training records and standardize partner training materials.
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
• 20-25% travel required

KPIs and Measurements:

• On-time delivery (OTD) and quality metrics in line with industry standards.
• Return Merchandise Authorization (RMA) and rejection rates at or below target levels.
• Margin performance aligned with (QM) objectives.
• Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics exceeding expectations.

Qualifications / Requirements:

• Bachelor's Degree or equivalent required.
• 8+ years serving as a lead/leader in supply chain or manufacturing.
• Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers).
• Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs.
• Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus.
• Top-class analytical skills – understands the importance of data and acumen and converts insights into action.
• Strong communication and presentation skills.
• Experience in developing and delivering training programs.
• Fluency with presentation, document, project management and other essential business applications.

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