Health Information Specialist

A company is looking for a Health Information Specialist who serves as a front-line customer service agent for referring physicians and consumers seeking cancer-related information.

Key Responsibilities

Respond to consumer inquiries about cancer and the institution's services

Provide accurate information through various communication channels and assist with the referral process

Conduct follow-up procedures to assess customer satisfaction and maintain core knowledge of cancer-related topics

Required Qualifications

Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or a related field

One year of experience in healthcare, social services, helpline, counseling, or teaching

Five years of healthcare experience in customer service, call center operations, or patient advocacy preferred

Knowledge of insurance terminology and cancer basics

Ability to navigate challenging conversations with empathy and professionalism