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Field Service Rep
Field Service RepWoodgrain • Austin, TX, US
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Field Service Rep

Field Service Rep

Woodgrain • Austin, TX, US
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  • [job_card.full_time]
[job_card.job_description]

Sotx Field Service Rep

Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain :

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

What we bring to you :

  • $845 per week and quarterly bonus dependent on profitability
  • Woodgrain covers 75% of medical, dental and vision insurance
  • 401k matching, Woodgrain matches up to 3% of your base salary
  • 2 weeks PTO and 9 paid holidays
  • Perks such as tuition reimbursement and large discounts off Woodgrain products

What our Field Service Rep does :

  • Responsible for learning and performing in-store service, managing inventory replenishment (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory inside high volume national account stores
  • Cover service calls when regular service representatives are away or on vacation
  • Full service 2-3 stores per day. Full service includes :
  • CLEANING : Recovering the condition of the aisle since last service.
  • STRAIGHTENING STOCK : Restocking messy bins or displays and resolving bin contamination.
  • STOCKING : Packing out any freight in overhead and incoming freight from the previous weeks order.
  • CULLING : Removing damaged / unsellable material and issuing credit electronically.
  • MERCHANDISING : Maintain signage and pricing to best practice. Move backers to affect perception.
  • ORDERING : Replenish inventory according to published guidelines.
  • CUSTOMER INTERACTION : Build strong dependable relationships with store management and associates.
  • PROJECTS AND TASKS : Merchandising projects and tasks will be assigned by area manager.
  • Complete tasks, projects and resets of Woodgrain products in stores
  • What you need to have :

  • Must have a valid driver's license, proof of auto insurance and your own vehicle.
  • This position is very labor intensive and requires the ability to lift / move up to 50 lbs.
  • Summary of Company Benefits :

  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k) with a Company Match
  • Group Term Life Insurance and AD&D
  • Employer Paid Long-Term & Short-Term Disability
  • Voluntary Supplemental Hospital and Accident Plans
  • Employee Assistance Program
  • 8 Company Paid Holidays & 1 Floating Holiday
  • Paid Time Off (PTO)
  • Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

    Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.

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