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IT Support Specialist
IT Support SpecialistFPT Americas • Irvine, CA, United States
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IT Support Specialist

IT Support Specialist

FPT Americas • Irvine, CA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Overview

We are seeking an IT Support Specialist to deliver daily end-user support, manage company devices, and maintain essential IT systems.

Responsibilities

End-User Support

  • Provide onsite / remote helpdesk support for all employees.
  • Set up user accounts, email, MFA, and application access.
  • Install and configure laptops, software, and company-approved tools.
  • Troubleshoot issues related to Windows / macOS, network connectivity, Microsoft 365, and hardware.
  • Support Teams, Outlook, OneDrive, SharePoint, and other productivity apps.

Systems & Device Management

  • Manage laptops and mobile devices via Apple Business Manager , Meraki , JAMF , and MDM platforms.
  • Use RMM tools ( Endpoint Central , Dell Connect , Cisco Meraki , ManageEngine ) for patching and monitoring.
  • Support VOIP : RingCentral , DialPad , PureIP .

    • Platforms & Security

  • Support OpenText , DocuSign , and Fanxipan Dataroom .
  • Assist with CrowdStrike , VPNs ( CheckPoint , OVPN / Fido2 , Cisco Secured Connect ).
  • Handle SSL certificate requests (Bluebit / GlobalSign).
  • Support Jira , Confluence , Stripe .

    • Physical Security

  • Assist with surveillance systems, access control badges, and office alarms.

    • Qualifications

  • 4+ years of IT support experience.
  • Strong troubleshooting of hardware / software and Microsoft 365.
  • Experience with MDM, RMM, VPN, security, and VOIP tools.
  • Strong communication and customer-focused service mindset.
  • Bonus : Fluency in Vietnamese to support Vietnamese-speaking end users.
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