Client Service Lead Representative

About The Role

Responsible for specific functions as a lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and / or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Your Impact

Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications. - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Performs data entry. - Supervises supply inventory and record keeping. - Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff. Results Expected - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Associates degree or equivalent experience required, plus 6 or more years of related experience. - Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Must be able to lift up to 50lbs. In accordance with applicable law, we are providing the anticipated annual rate for this role : $20.54 - 28.20 / hr.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s) / worksite(s) / territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2