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E-Commerce Business Systems Manager
E-Commerce Business Systems ManagerScentiment • Houston, TX, US
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E-Commerce Business Systems Manager

E-Commerce Business Systems Manager

Scentiment • Houston, TX, US
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  • [job_card.full_time]
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Job Description

Scentiment is one of the fastest growing e-commerce fragrance retailers in the US, recognized for its rapid growth and innovative approach to the online fragrance market.

About the Role

We are seeking a hands-on, operations-focused Business Software and Integration Administrator to own the reliability, performance, and integration of our core business systems — specifically our ERP, WMS, and ShipStation shipping platform. This person will ensure these systems are always working properly, fully integrated, and optimized for efficiency as the company scales. You will also support transitions to new systems under the guidance of leadership, helping evaluate tools, migrate data, test workflows, and drive adoption across teams. This role is central to enabling smooth order-to-ship execution, accurate inventory and financial data, and efficient cross-team workflows.

Key Responsibilities

System Ownership : ERP, WMS & ShipStation

  • Act as the primary administrator and day-to-day owner of ERP, WMS, and ShipStation, ensuring high uptime, performance, and data accuracy.
  • Monitor system health, automation jobs, error logs, and integration queues to proactively identify and resolve issues.
  • Configure and maintain workflows, master data, rules, user roles, permissions, and system settings.
  • Manage updates, patches, and vendor support escalations to keep platforms stable and current.
  • Maintain clear documentation for configurations, SOPs, integrations, and process flows.

Integrations & Data Accuracy

  • Ensure accurate, reliable integration between ERP, WMS, ShipStation, and related tools (e.g., e-commerce platforms, EDI, carrier services, 3PLs, BI / reporting).
  • Own troubleshooting and root-cause analysis for order sync issues, inventory mismatches, shipping exceptions or label failures, and tracking / cost delays back to ERP or storefronts.
  • Improve and monitor integrations using APIs, EDI, middleware, or file-based exchanges.
  • Establish validation checks, alerts, and reconciliation routines to prevent data drift across systems.

    • Shipping Systems & Fulfillment Enablement (ShipStation)

  • Administer ShipStation settings including carrier connections, service mappings, rate shopping, automation rules, batching, label formats, and branded tracking.
  • Ensure shipping workflows align with warehouse operations and ERP / WMS order states.
  • Optimize shipping performance, minimizing manual touches and exception handling.
  • Partner with operations and customer service to improve shipment accuracy, speed, and visibility.

    • Stack Optimization & Continuous Improvement

  • Regularly assess our software stack to identify inefficiencies, redundancy, and opportunities for automation or simplification.
  • Translate operational pain points into system improvements, better configurations, or new automation.
  • Lead or support improvement projects that increase throughput, reduce errors, and improve reporting quality.
  • Help build scalable system processes as order volume, channels, and warehouses grow.

    • New System Transitions & Upgrades

  • Under leadership guidance, support evaluation and rollout of new ERP, WMS, shipping, or related systems.
  • Assist with requirements gathering, process mapping, data cleanup / migration, UAT, carrier testing, cutover prep, and go-live support.
  • Build training materials and conduct user training to ensure strong adoption and consistent usage.
  • Support change control and communication to minimize disruption during transitions.

    • Security & Best Practices

  • Enforce access control, auditability, and data integrity best practices.
  • Support backup, disaster recovery, and business continuity planning.
  • Ensure systems support compliance and reporting needs across operations and finance.

    • Success Looks Like

  • ERP, WMS, and ShipStation run reliably with minimal downtime or urgent escalations.
  • Orders, inventory, shipments, tracking, and costs stay synced across systems automatically.
  • Shipping workflows are fast, accurate, and low-friction for warehouse teams.
  • Manual work decreases over time through automation and cleaner integrations.
  • New system rollouts happen smoothly, with strong user adoption and low disruption. Required Qualifications
  • 3–7+ years of experience supporting ERP and / or WMS systems in an operations-heavy environment.
  • Experience owning and troubleshooting system integrations (APIs, EDI, iPaaS, flat-file, middleware).
  • Strong analytical and root-cause troubleshooting skills.
  • Understanding of warehouse / fulfillment workflows and order-to-ship processes.
  • Ability to communicate clearly with technical vendors and non-technical business users.
  • Organized, proactive, and comfortable managing multiple priorities.

    • Preferred Qualifications

  • Hands-on ShipStation administration experience, including carrier setup and automation rules.
  • Experience integrating ShipStation with ERP / WMS and e-commerce platforms.
  • Experience with multi-site warehouses, 3PLs, or complex inventory environments.
  • SQL / reporting skills or experience supporting BI / analytics tools.
  • Participation in ERP / WMS migrations or major system implementations.
  • Familiarity with automation tools, scripting, or low-code solutions.

    • Core Competencies

  • End-to-end systems thinking (order → inventory → fulfillment → shipping → financial close).
  • Operational empathy for warehouse, shipping, and customer service teams.
  • Proactive ownership — prevents issues, not just responds to them.
  • Continuous improvement mindset — always seeking simplification and efficiency.
  • Clear, structured communication with stakeholders at all levels.

    • Reporting & Collaboration

  • Reports to : COO
  • Works closely with : Operations, Warehouse Leadership, Supply Chain, Finance, Customer Service, Vendors / Implementation Partners
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