Retail Manager

Job Description

Job Description

Retail Manager

Location : Filoli Historic House & Garden, Woodside, CA

Position Type : Full-time, Year-round, Salaried, Benefit Eligible, Includes weekend and evenings

Salary Range : $93,000 to $105,000

Reports to : Director of Retail Operations

Join Filoli and Help Bring Beauty to Life!

At Filoli, we believe in connecting our rich past with a vibrant future - through beauty, nature and shared stories. Located on a stunning 654-acre estate, our mission is to connect people with nature through experiences that inspire, educate and delight. As the Retail Manager, you’ll be a key part of this mission, helping guests take a piece of Filoli home with them through our thoughtfully curated retail spaces.

If you are a creative leader, a strategic thinker and a hands-on manager with a passion for customer experience and visual storytelling, we’d love to meet you.

What You'll Do

As our Retail Manager, you will :

Lead daily operations across all retail spaces, including the Clock Tower Shop, Nursery, Trailhead Store, The Staghorn and seasonal Pop-Ups.

Collaborate on visual merchandising strategy, using creativity and data to create engaging displays that reflect the beauty of Filoli and drive retail success.

Supervise and support a dynamic team, including the Assistant Retail Manager, Retail Buyer, Coordinators and Retail Representatives.

Deliver exceptional customer service, support special events, and serve as Manager on Duty as needed.

Drive results through inventory management, retail analytics and operational excellence.

What We’re Looking For

We are looking for someone who brings :

3-5 years of retail leadership experience, including visual merchandising and customer-facing roles.

Proven ability to lead a team in a fast-paced, high-traffic retail environment (nonprofit or cultural institution experience a plus!)

Strong leadership, coaching and communication skills, with a collaborative and inclusive management style.

A passion for creating meaningful and beautiful guest experiences through merchandise and storytelling.

Familiarity with tools such as Google Suite, Square, YellowDog and Altru is helpful.

Why Join Filoli?

At Filoli, our team is committed to being inclusive, welcoming, innovative, collaborative and stewards of sustainability. We are currently executing a strategic plan that will expand access to nature and deepen community connections.

You’ll enjoy :

A collaborative and mission-driven workplace

Opportunities to contribute to Filoli’s site transformation and capital campaign

A chance to lead during Filoli’s most exciting seasons - including Holidays at Filoli and special events

Comprehensive benefits, including healthcare and paid time off

Work Environment & Requirements

This is a hands-on leadership role that requires flexibility, weekend and evening availability, and comfort working in both indoor and outdoor retail spaces.

Must be able to lift up to 35 lbs and engage in physical tasks such as standing, bending, and merchandising displays.

A valid driver’s license and proof of auto insurance is required.

Ready to Apply?

If you are excited to lead a creative, high-impact retail team in one of the Bay Area’s most beautiful destinations, we want to hear from you.

Apply today and help us shape the future of retail at Filoli!