Lead Implementation Project Manager

Position Overview

The Lead Implementation Project Manager is responsible for both partnering with the Director of Implementation and working independently / primarily autonomously to ensure smooth implementation of services for new accounts and the installation of expanded services for existing customers.

Work with internal and external teams to lead activities, manage timelines and expectations on all assigned projects.

What You'll Do :

Drives the initiation, planning, execution, and closeout of multiple complex projects simultaneously.

Partner with and lead internal and external business and technical teams to ensure smooth implementation of new ZELIS accounts, new products and existing accounts needing reimplementation

Direct implementation activities, including but not limited to the management of schedules, resource allocation needs and deliverables

Communicate both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients

Collaborate with internal stakeholders to define scope of work in all stages of implementation; noting customizations, routing rules, technical requirements and other business needs identified during the implementation process

Provide project management SME expertise to other PM’s and cross-functional stakeholders

Supply project planning, documentation, and cross-functional relationship solutioning to other project managers

Maneuver successfully through ambiguous situations, with no support from leadership and lead the team to an objective deliverable

Assist with the analysis of new accounts and expansions

Provide status reports via defined Zelis application as well as customized reporting as requested and identify and create customized reports per clients’ requests

Investigate and develops improvements (proactively) for existing processes; develops new process; identifies new areas of opportunity consistent with strategy, proactively and facilitates the development of solutions

Responsible for creating and presenting with outstanding presentation and communication skills

Partner with Operations to stand up new client sets and / or make changes to existing clients

Partner with Sales and Account Management with implementation activities from kick off to post-production hand off

Establish and maintain standard project plans for any assigned implementation and project work

Work on complex issues requiring in-depth analysis.

Work independently and partners with internal PMO and Operations teams to ensure proper subject matter expertise is available to support implementation process by indirectly setting objectives for all internal and client resources

Provides extensive project management SME expertise to other PMs and cross-functional stakeholders.

Leads all applicable cross-functional teams during implementation process to ensure workflows and processes are defined and executable.

Interacts and collaborates with Adjudication Partners as applicable related to implementation of mutual clients

Maintain awareness of and ensure adherence to ZELIS standards regarding privacy

Domestic travel up to 45%

What You'll Bring to Zelis :

Minimum of 8+ years experience in implementation or account management within healthcare.

Experience in presenting work to internal / external stakeholders and professional organizations.

Experience working with a formal PMO tool to input, synthesize and report out

Experience creating project plans, gathering requirements and adhering to project plans / timelines

Proficiency partnering and collaborating with multiple internal & external stakeholders for new vendor implementations

Knowledge of healthcare claims and claim adjudication helpful

PMP Preferred

Green Belt Preferred

Bachelor’s degree helpful

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.