Client Services Recon

Client Services Recon (Parts)

National Powersport Auctions (NPA) is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles and Boats.

As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands.

Job Description and Requirements for:

Client Services Recon (Parts)

Summary of responsibilities:

This person is responsible for and not limited to all Recon Client Services. You are always responsible for setting a good example for NPA and its employees. You will portray a positive image and always act respectfully to others. You will encourage a safe and healthy working environment. This position reports directly to the Recon Manager or General Operations Manager.

Basic Employee Responsibilities:

• Arrive to work on time per your required work schedule.
• Always be courteous and respectful to fellow employees and customers.
• Dress appropriately to your particular job duties and within the parameters of our current employee manual.
• Always pick up after yourself.
• Always keep your work area neat and clean.
• Always ask questions if you are unsure.

Job Specific Responsibilities:

• Go through lender approval requested, lender approval requested and new/parts requested/approval approved, and process repair orders as needed.
• QC RO's before submitting to the lenders.
• Make sure we all follow policies.
• BMW key orders lenders/consigners.
• Process orders. Track/return parts if needed.

Parts:

• BMW key orders lenders/consigners.
• Order/track/return parts.
• Forward items that cannot be drop shipped (TMSParts/Yamaha/Etc.).
• Manage and report monthly vendor invoices to Acct. Dept.
• Work with vendor reps and negotiate terms and pricing when available, ensuring that terms are in the best interest of NPA's Clients.
• Track and monitor Loc's Inventories ensuring that all pricing and availability is up to date on a quarterly basis.
• Create stocking orders as needed and monitor Loc's Inventories.
• Order and ship needed shop supplies and safety equipment when needed.
• Assist Admins to understand parts Ordering/Receiving/Forwarding/Stocking procedures and how to add parts to AMS.
• Assist in sourcing alternative parts when parts are not readily available or cannot be sourced at our listed vendors/distributors.

Batteries:

• Manage all battery inventories for all Locs.
• Place all battery orders for all locations as needed.
• Control types of batteries we stock ensuring efficient shelf life.
• Order from alternative sources if availability is low.
• Update General Managers on freight tracking information for pallet orders when available.
• Set stocking quantities based on movement history and place restocking orders as needed or requested.
• Setup accounts with alternative vendors, in case of availability issue and/or competitive pricing.

Billing:

• Verify we are billing the bank correctly.
• Verify that all the items we ordered were installed on the correct unit and billed to the repair order.
• Make sure that authorization was received prior to work being performed.
• Make sure we are not billing the lender below our cost or over retail.
• Receive all the invoices for any items the other facilities managers order and match them up with the appropriate stock number for accounting, and verify the amount in the repair order is correct.
• Verify that we have proper markup and margin and still offer the services and parts at a very competitive rate.
• Code all Parts Purchases as needed on Company CC Account.
• Bill for $0.00 items on key lenders as needed (TSSM, BCM, ECM, Fobs)

Lender Communication:

• Answer lenders questions.
• Communicate all repair estimates and seek approval to proceed with repairs under Recon Policy guidelines.
• File approvals away for later access as needed for auditing purposes.
• Verify all estimates are accurate prior to submitting for Lender/Client approval.
• Answer all Lender/Client questions in regard to reconditioning, both through direct email and through the NPA portal.
• Handle any discrepancies before they are sent for approval.

Pay $18.00 - $21.00 per hour

Benefits Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).