divh2Customer Service Phone Support Specialist/h2pNeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team. If you have excellent communication skills, a calm and patient approach, and a passion for helping users navigate healthcare platforms, this role is for you./ph3Key Responsibilities:/h3olliAnswer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services./liliProvide accurate and timely information regarding insurance plans, billing processes, and health care options./liliCreate and update patient records in our systems promptly and accurately./liliResolve customer concerns by following appropriate protocols and escalating issues as necessary./liliEducate patients about their rights and responsibilities regarding the health care services they receive./liliMaintain confidentiality of all patient information in compliance with HIPAA regulations./liliDocument all support interactions clearly in our customer relationship management (CRM) system./liliWork collaboratively with other departments to ensure a seamless experience for our patients and providers./liliParticipate in training sessions to stay up-to-date with policy changes and industry standards./li/ol/div
Customer Service Phone Support (Health Care) • Concord, CA, United States
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