Telephone Operator

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Telephone Operator in the Philadelphia PA area.

About the Role:
We are seeking reliable and professional Telecommunications Operators to provide critical support across all communications systems at the CMCVAMC and its associated sites. This is a vital customer service role that ensures smooth operation of incoming/outgoing calls emergency communications and internal coordination.

• Work schedule: 40 hours per week - There are no dedicated tours for FTE assigned all FTE will rotate tour coverage. Flex tours may be assigned based on need of contracting officer. The contractor will be required to perform services on all federal holidays and any approved unplanned holiday.

Tour	Lunch	Break
8:00AM - 4:30PM	(1) thirty-minute (30)	(2) 15 minute
4:00PM - 12:00PM	n/a	(2) 15 minute
12:00AM - 8:00AM	n/a	(2) 15 minute

Key Responsibilities:

• Operate a variety of office and telecom equipment including:

  • Cisco Phone Model CP 8841

  • Automatic Call Distribution (ACD) switchboard

  • Facility-wide paging systems

• Deliver messages and emergency communications promptly and accurately

• Monitor alarms and respond to emergency notifications efficiently

• Provide customer service support for patients and staff via phone

• Route calls to the correct departments and locations within the facility

• Utilize Microsoft Office Suite (Outlook Excel Word) for administrative tasks

• Maintain and track communication tasks from start to finish

• Handle sensitive or difficult calls with professionalism and empathy

• Index and maintain current records of patient/employee locations

• Operate emergency equipment related to alarms patient safety fire and disaster protocols

Performance Expectations:

• All routine calls (internal/external) must be answered within 3 rings

• Emergency calls must be answered within 2 rings

• All emergency communications must be broadcast via paging at least 3 times within 15 seconds

Ideal Candidate Will Have:

• Prior experience in telecommunications (Call Center)

• Strong communication and interpersonal skills

• Familiarity with hospital or clinical settings (preferred)

• Ability to stay calm and organized under pressure

• Proficiency in Microsoft Office applications
  
  Clearance Level Required:Must be able to pass a Federal Background check.
  
  JAMISON CORPORATE OVERVIEW:

  Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document/ record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.

  Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.

  Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and/or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

  Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.

  Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.