Customer Service Coordinator

Penske Customer Service Coordinator

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will report to our Birmingham Downtown location.

Address: 312 28th Street North Birmingham, Alabama 35203 Shift: Monday-Friday, dayshift-hours to TBD

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary

Qualifications

2 years of customer service experience required

At least 1 year of hands-on mechanical experience required

2 years of supervisory experience preferred

At least 2 years of service department administration preferred