ACCOUNTS RECEIVABLE COLLECTOR

Accounts Receivable Collector

The Accounts Receivable Collector is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate account records. This role serves as a key point of contact for customers regarding billing inquiries and works closely with internal teams to resolve discrepancies and maintain healthy cash flow. This is a collaborative, in-office position that supports and interacts daily with the AR and administrative teams.

Key responsibilities include:

• Review weekly AR aging reports and prioritize follow-up activity.
• Contact customers via phone and email regarding past-due balances.
• Process credit card payments and record transactions accurately.
• Research and resolve payment discrepancies, accounts on hold, and unapplied cash.
• Respond to customer inquiries related to invoices, statements, and account activity.
• Document all collection efforts and maintain up-to-date notes in ERP system.
• Collaborate with internal teams (Billing, Sales, Service) to address account issues.
• Support month-end closing and year-end audit activities as needed.
• Contribute positively to a team-oriented, in-office work environment.
• Perform other related duties as assigned.

Education requirements:

• Requires high school diploma or equivalent required; business or accounting coursework preferred.

Experience requirements:

• 1 - 3 years experience in in accounts receivable, collections, or bookkeeping.
• Strong understanding of billing processes and AR best practices.
• High attention to detail and accuracy with numerical data.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a team-based, in-office environment.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with computers, data entry, and standard office software.

Special requirements:

• Employees must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title.
• Individual positions may require the performance of additional duties as assigned.

Budget responsibility:

• Secure and maintain work environment, PC, Phone and other assigned equipment.