Client Care Coordinator

Client Care Coordinator

Do you enjoy helping people feel welcome, supported, and informed from the very first hello? If so, we would love to meet you.

At Swift Collision, our Client Care Coordinator plays a key role in every guest experience. You will be the first person customers speak with, guiding them through their visit, answering questions, and making sure they feel confident about the process. You will also help coordinate rental cars, keep communication flowing between the team and our customers, and make sure referrals are managed accurately.

What you will do :

Greet new customers in person and online, and help them get started

Collect the information needed to begin their repair

Stay in touch with our advisors so customers receive timely updates

Help organize rental cars, pickups, and returns

Track rental statuses and resolve issues with care and professionalism

Support our team in staying consistent with communication and follow-ups

Manage referrals and ensure they are recorded and paid correctly

What makes you a great fit :

Warm, positive, people-first approach

Strong attention to detail

Comfortable juggling multiple tasks

Clear and professional communication

Enjoy working as part of a team that truly cares

Why join us :

You will be part of a supportive team that values quality, respect, and great service. Your work will directly shape how customers feel during an important moment for them.

If this sounds like you, we would love to hear from you. Apply today and help us create a welcoming experience for every guest.

Position Requirements :

• Pass a background check and drug screen