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Front Desk Receptionist
Front Desk ReceptionistAmerican Psychiatric Centers • Walnut Creek, CA, US
Front Desk Receptionist

Front Desk Receptionist

American Psychiatric Centers • Walnut Creek, CA, US
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Job Description

Job Description

Job description :

Position : Full-Time Receptionist / Front Desk

Location : Walnut Creek. On site.

Schedule : Monday – Friday, 8 : 30 AM – 5 : 00 PM PST

Compensation : $25 / hour

We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist / Front Desk Associate to join our team and serve as the first point of contact for our patients.

Key Responsibilities :

  • Answer and direct phone calls professionally
  • Schedule and manage patient appointments
  • Check and return voicemails promptly
  • Review, sort, and scan faxes to the appropriate providers
  • Manage answering service messages and ensure timely follow-up
  • Scan documents, medical records, and lab results into patient charts
  • Send Zoom links to doctors and patients for telehealth appointments
  • Conduct insurance verifications via portal and phone (temporary role)
  • Process patient payments (credit card, checks, cash)
  • Register new patient demographic information accurately
  • Call patients to collect copays and remind them of required intake forms
  • Follow up with new patient referrals
  • Check patients in and out for their appointments
  • Provide administrative support to assigned doctors

Qualifications :

  • Minimum 2 years of customer service or front desk experience
  • Experience in a medical or mental health setting is a plus
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Professional and compassionate demeanor when interacting with patients

    • If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!

    We are an Equal Opportunity Employer.

    Job Type : Full-time

    Work Location : In person

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    Front Desk Receptionist • Walnut Creek, CA, US