Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager, Key Accounts.

Key Responsibilities

Serve as the primary point of contact for designated accounts, advocating for customer needs

Support customers in utilizing and operationalizing the company's platforms, including onboarding and health checks

Collaborate with cross-functional teams to develop customer success plans and identify expansion opportunities

Required Qualifications

5-15 years of experience in post-sales / pre-sales, specifically in Customer Success managing Enterprise Customers

Experience in troubleshooting and independently resolving customer issues

Security or risk management experience preferred

Consulting background strongly encouraged

Occasional travel required