Care Coordinator

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the care Coordinator role provides professional care, under nursing and physician supervision to patients of an assigned physician team. Provides an accurate collection of patient information to facilitate the care of patients based on a priority of need. The responsibility of the Care Coordinator is to serve as the primary point of contact for telephone and electronic patient communication.

*Opportunity to be remote once satisfactory training is completed. Minimum of 90 days on site.

Qualifications and Experience

• High school diploma or equivalent
• Medical training from an approved program preferred
• At least two years of experience in a physician's office, hospital, or equivalent setting
• Basic knowledge of medical terminology
• Working knowledge of managed care basics, and experience working with a managed care and Medicare population
• Comfortable using email and interacting with Internet applications
• Knowledge of practice management and word processing software
• Excellent communication skills
• Excellent documentation skills

Responsibilities include, but are not limited to, the following

• Triages incoming telephone calls according to established policies and procedures
• Schedules/reschedules appointments with physician for established patients
• Prioritizes patient needs based on collected information obtained through patient interviews or physical examination
• Instructs/directs patients in a timely manner according to established policies and protocols related to plan of care
• Keeps an open line of professional communication with assigned staff and physicians regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Ensures documentation in medical record accurately reflects communication and patient’s plan of care
• Telephones prescription requests to pharmacy per physician order; documents action in patient medical record
• Performs patient education when appropriate including oral and written education related to diagnosis, procedures, and/or medications
• Make changes in provider schedules as directed by physician or management
• Provides feedback for the development and updating of written policies, procedures, and protocols in conjunction with the Clinical Manager and Team Lead
• Assists with orientation for new staff and ongoing training for department staff as directed by Clinical Manager and Team Lead
• Maintains documentation of Triage statistics as directed by Clinical Manager

Other:

• Follows all applicable department and practice policies and procedures
• Participates in professional development activities and maintains professional affiliations
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Participates in committee meetings to facilitate system changes
• Attends all regular meetings
• Maintains compliance with continuing education requirements to maintain current certifications, licensure, etc.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit for additional information or to apply directly.

EmergeOrtho, complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.

Benefits:

• 401(k) Retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible spending account
• Health savings account
• Paid time off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information:

Note: Available benefits based on hours worked per week.