Service Account Manager

Position Summary

Obtain new and ongoing work for Southland's Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair services.

Position Details

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner's representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Southland's overall business plan and market strategy.
• Identify customer's operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Southland's capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and "close" the sale.
• Assist with creating and making marketing presentations that showcase Southland's character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer's scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer's scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer's advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Promote Southland's Integrated Projects group where practicable. Communicate potential opportunities to supervisor.
• Perform additional assignments as requested/needed.

Qualifications

• Four-year degree in relevant field, with strong emphasis on business and marketing (or an equivalent amount of technical training and practical experience)
• Minimum 5 years construction-related experience, with 3 years experience in a marketing and/or estimating position
• Thorough understanding of Southland’s policies, procedures and capabilities
• Outstanding team-building and leadership skills
• Excellent verbal and written communications skills
• Exceptional negotiation and persuasion skills
• Must possess the desire and capabilities to effectively make “cold calls”
• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Southland’s partnering General Contractors, Owners, Customers, etc.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills


Required Experience