Lead Implementation Project Manager

Description

Our BD Pyxis systems comprehensively provide medication and supply management throughout the hospital and IDN. By helping streamline workflow, improve financial performance and facilitate regulatory compliance, they can enhance medication safety and patient care. Learn more:

Purpose:

Professional Services Project Management is responsible for managing all aspects of implementation and service projects for the Dispensing organization. The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.

**Home-based position with occasional travel. Part of team that supports National Implementations **

The overall responsibilities of the Implementation Lead Project Manager include:

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract

• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities

• Successfully manage the scope of the project, including customer priorities

• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution

• Appropriately manage / escalate project issues or risks

• Managing customer expectations of product and services

• Providing leadership and direction for customers and BD project team

• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership

• Ensuring customer satisfaction

• Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff

• Accurately forecasting current and future quarter revenue for each assigned projects

• Use of all governance tools (scope document, project status reports, risk and change logs, tollgates, etc.), for all assigned projects, to effectively manage all projects

• Provides constructive performance appraisal input through peer review process

Skills, Duties and Tasks particular to the Lead Project Manager job:

• Demonstrates knowledge of industry-recognized project management methodologies

• Possesses healthcare project management experience and demonstrates thorough knowledge and understanding of project management methodologies and relevant clinical and IT operations

• Understands customer medication management workflow

• Demonstrates an understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes)

• Has responsibility of orders, medium or large sized projects or teams

• Project scope requires significant impact to customer workflow (multi-site)

• Manages project scope of multiple Dispensing products

• Responsible for maintaining project schedule and timeline

• Compliant with forecasting and backlog management processes

• Participates in pre-sale process for medium or large size projects

• Provides coaching, mentoring, and training for project team and peers

• Demonstrates effective communication and engagement with customer

• Able to effectively work across multiple departments (e.g. TSC, Sales, Finance)

• Ensures complete project closure including, customer acknowledgement, equipment reconciliation, and transition to TSC

• Demonstrates the professional and soft skills necessary to be an effective project manager

Federal Contract Support

• Supports internal Government contracting partners on Federal solicitations to determine implementation engagement requirements

• Ensures effective communication and thorough information transition to implementation team members for Federal contract awards

• Leverages business systems to document contractual obligations and procure implementation resources

• Provides Federal Sales guidance to align on professional services standards to influence post award implementation activities and expectations

• ​Global Customer Support Implementation process subject matter expert.

• Supports third party Small Business Vendors throughout award lifecycle

Required Soft Skills:

• Negotiation skills

• Effective interpersonal skills

• Team leadership

• Ability to work in a matrixed environments

• Effective, professional customer communications (both verbal and written)

• Decision making skills

• Building and leading effective project teams

• Conflict resolution

Qualifications:

• Bachelor's degree required or 3-5 years equivalent experience

• Project management or leadership experience required

• Specific knowledge of BD business highly desired.

• Prefer experience implementing and supporting healthcare IT software solutions, experience with capital equipment model is a plus

• Prefer knowledge of hospital systems and procedures that integrate with BD products.

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Home based position with travel. Travel may average 50% overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.