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Director of Technical Services
Director of Technical ServicesAquafinity • Santa Ana, CA, US
Director of Technical Services

Director of Technical Services

Aquafinity • Santa Ana, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Overview

NOW HIRING : Director of Technical Service

Location : Santa Ana, CA

Lead with Purpose. Drive Technical Excellence. Make an Impact

At Aquafinity , we’re redefining standards in aquatic systems and water management — delivering innovative, high-performance solutions for clients across industries. We’re looking for a Director of Technical Service to lead our service operations with expertise, integrity, and vision.

If you’re a hands-on leader who thrives on solving complex technical challenges, mentoring top-performing teams, and ensuring every project exceeds expectations, we want to hear from you.

About the Role :

As Director of Technical Service , you’ll oversee all aspects of Aquafinity’s field service operations — from technician development and project execution to customer support and operational strategy. You’ll lead a talented service team, manage high-impact installation and maintenance projects, and serve as the go-to technical expert for both internal teams and customers.

This is a highly visible leadership role for someone who can balance field involvement with strategic direction — ensuring that Aquafinity’s service division continues to deliver excellence, safety, and customer satisfaction.

What You’ll Do :

Team Leadership & Development

  • Lead, train, and mentor a team of service technicians across multiple regions
  • Set performance standards, conduct evaluations, and drive professional growth
  • Foster a culture of safety, accountability, and continuous improvement

Technical Support & Training

  • Serve as the primary technical resource for internal teams and clients
  • Conduct on-site training and workshops to elevate technical expertise
  • Troubleshoot complex mechanical, electrical, and water quality challenges

    • Operations & Project Management

  • Oversee daily service operations, technician deployment, and scheduling
  • Manage multiple installation and maintenance projects simultaneously
  • Develop SOPs that drive consistency, quality, and efficiency
  • Monitor safety programs and ensure regulatory compliance

    • Customer & Business Leadership

  • Act as the key point of contact for all service-related client needs
  • Support preventative maintenance programs and service-based revenue growth
  • Contribute technical insight to business development and strategic initiatives

    • Financial Management

  • Assist in creating and managing departmental budgets
  • Forecast and track expenses and revenue
  • Identify opportunities for operational and financial improvement

    • What You Bring

  • Bachelor’s degree in Construction Management, Engineering, or a related field (or equivalent experience)
  • 15+ years of experience in the aquatics, service operations, or project management fields
  • Strong technical knowledge of aquatic systems, pumps, motors, filtration, and water chemistry
  • Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or willingness to obtain within 6 months)
  • Proven leadership and mentoring abilities
  • Proficiency with ERP systems and project management tools
  • Excellent communication, organizational, and problem-solving skills

    • Join Aquafinity and lead the way in delivering world-class service solutions that keep our clients — and our systems — running at peak performance.

    Apply today to become our next Director of Technical Service.

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    Director of Technical Services • Santa Ana, CA, US

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