Buyer Operations Specialist

About Spoiler Alert

Spoiler Alert is a fast-growing Series A SaaS company on a mission to expand consumer access to affordable, everyday essentials by unlocking the value in surplus inventory. We've powered the sale of over $5 billion of inventory from leading CPG brands like Unilever, Kraft Heinz, and Mondelez into value channels - recovering value for brands, reducing waste, and creating savings for consumers.

We're building the marketplace infrastructure to transform CPG surplus into opportunity for retailers to meet consumer demand at scale, and we're seeking a Buyer Operations Specialist to join our team.

The Opportunity

In this hands-on, highly collaborative role, you will serve as an internal expert on opportunistic purchasing and the secondary market for consumer goods, partnering closely with suppliers, buyers, and internal teams to drive meaningful commerce and program success.

As a Buyer Operations Specialist, you will be responsible for maintaining a robust and diversified buyer network and increasing transaction volume via supplier-specific strategies and deal-level outreach and execution that matches the right products to the right buyers at the right price. You will work directly with suppliers to build curated buyer networks, providing consultative support to drive high liquidity across individual programs. In parallel, you will strengthen engagement across the broader Spoiler Alert buyer network and operationally manage a portfolio of key buyer relationships to ensure consistent, measurable outcomes.

You will sit within the Customer organization and report to the VP of Customer Operations, working closely with the Customer Operations and Buyer Business Development teams, as well as cross-functionally with Product, Sales, Marketing, and Data. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, is comfortable navigating ambiguity, and is energized by both strategic problem-solving and rolling up their sleeves to make deals happen—including picking up the phone to move product when needed.

Responsibilities

Buyer Network Management

• Serve as the operational point of contact for wholesale buyers, and drive strong engagement including effective onboarding, activation, and overall satisfaction
• Support buyer-facing education, training, communications to reinforce Spoiler Alert's value proposition and drive engagement and satisfaction
• Independently engage buyers - via calls, outreach, and follow-ups - to accelerate deal flow and resolve friction
• Support the vetting and onboarding of new buyers into the network, including the identification of new buyers for specific suppliers in coordination with the Buyer Business Development team

Supplier-Driven Buyer Programs

• Own buyer network health for a portfolio of 30-50 supplier accounts, in collaboration with the Customer Operations team
• Drive improved buyer engagement, liquidity, and outcomes within portfolio supplier programs, serving as a day-to-day execution partner
• Actively match products to buyers, providing deal-level hustle to move inventory and unlock transaction volume
• Provide consultative guidance to suppliers on building, optimizing, and scaling their buyer programs based on product mix, market dynamics, and buyer demand
• Inform suppliers on the latest buyer purchasing trends and capabilities

Cross-Functional Buyer Systems

• Manage and report on buyer aggregate KPIs, performance trends, and engagement metrics
• Act as the voice of the buyer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
• Contribute to team scalability through documentation, playbooks, and process optimization

Qualifications

• 4+ years of experience as a Buyer or Seller in the consumer goods Secondary Market, ideally with experience in the wholesale space
• Experience managing multiple projects workflows and maintaining outcome-driven, high-value customer partnerships
• Experience working with data sets to extract insights, drive decisions, and report on performance
• Experience in startup or scale-up SaaS environments preferred

Attributes & Skills

• Commercially Minded and Consultative - high degree of comfort engaging with buyers and sellers directly to advance deals and resolve issues quickly while providing thoughtful and practical consulting support
• Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with buyers and internal stakeholders
• Collaborative, Organized, and Accountable - this is an independent role that is trusted to do the task at hand, manage multiple workstreams in an organized fashion, and productively collaborate with many internal and external teams
• Analytical and Market-Curious - proficient in the secondary market with the ability to train others and utilize data to analyze performance and identify opportunities
• Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
• Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom)

Benefits

Spoiler Alert is committed to providing equal employment opportunities for all applicants and employees. Employee benefits include the following:

• Remote-first environment, with co-working access for locals in BOS, NYC, & DEN
• Competitive salary and stock option packages
• Subsidized health, dental, and vision insurance plans
• Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options
• 12-16 weeks of paid parental leave + flex return to work
• 15+ company holidays, including an "End of Year Reset Week"
• 20 vacation days and 10 sick days per year
• Focus Fridays (no meetings after 1PM local)
• Summer Fridays (1/2 day)
• Paid volunteer outings and civic engagement leave
• Annual flex funds for remote work needs, learning & development, and socializing with colleagues
• Company-sponsored $500 FSA contribution
• The salary range for this role is $98,000-105,000, determined by level of experience and expertise - not a negotiation range.

We are a diverse team committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap or veteran status, or marital status.

Please note that applicants should be authorized to work in the United States. Though we are interested in every qualified candidate, we are unable to offer visa sponsorship at this time.