Customer Support Advisor

A company is looking for a Customer Support Advisor to provide exceptional service and support to customers.

Key Responsibilities

Provide timely, accurate support to customers via phone and email, resolving inquiries and troubleshooting software issues

Manage support queues and contribute to consistent call and email coverage

Prioritize and resolve support tickets based on urgency, customer impact, and service-level expectations

Qualifications & Skills

2+ years of experience providing customer service in a technical or software-support environment

Demonstrated experience troubleshooting software or system-related issues

Experience supporting or mentoring peers in a customer-facing environment

Strong organizational and time-management skills, with the ability to balance multiple priorities and deadlines

Ability to work effectively in a remote, team-based environment