Deal Desk Analyst | APJ

What You Will Be Doing:

• Active participant in case management, quote requests, slack channel and deal desk alias requests - consistently (95% of the time) maintaining DD SLAs on common requests. Carries proportionate load for the team in a self-sufficient manner.
• Quantitatively analyzes deal scenarios to advise on the best approach weighing customer needs and Elastic requirements on average to medium deal complexity. (Represents 75% of analyst deal volume.)
• Searches within resources available and identifies appropriate guidance/rules/process 75% of the time
• Asks thoughtful questions of both sales teams and management to expand knowledge - applies new insights to future cases
• Establishes relationships with AEs - 3-4 AEs regularly contact for candid advice and guidance
• Seeks management guidance for complicated deal scenarios (~5-25% of analyst deal volume). Works together to arrive at a sound path forward. Brings ideas to the discussion.
• Ability to prioritize and multitask during times of high volume while maintaining DD SLAs
• Maintains schedule flexibility during month end/quarter end
• Detail oriented, professional and open to feedback. Represents the Deal Desk in a positive way to field

Stretch/Mastery

• Manager assistance is infrequent (5% of the time) for medium-complexity deals.
• Effectively identifies appropriate and relevant guidance and properly applies it to deal scenarios (95% of the time)
• Actively syncs up with sales teams at a regular cadence and guides deals toward successful closure.
• Can maneuver to a clear outcome in ambiguous situations 50% of the time
• Begins to understand the “why” behind DD policies and rules and can effectively communicate when needed
• Begins to develop rapport with members of other operational teams outside of DD
• Begins to understand the impact of DD work on others
• Can recognize when a workload is too heavy and seek assistance

What You Bring Along:

• Bachelor’s degree in Finance or related competency
• Proven 3 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related
• Strong attention to detail while multitasking
• Strong communication skills
• Ability to work in a fast-paced, high-pressure environment
• High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce.com (CPQ a plus)
• Experience working in a SaaS or high-tech company is also a plus

Additional Information

We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave