Service Coordinator

Service Coordinator

Job Description

This position works closely with all Service Team Members. The goal of this position is to support and maintain operational efficiency within the Service Department. Coordinators serve as the primary contact for customers and field personnel which includes scheduling and providing service status to ensure high levels of customer satisfaction.

Responsibilities

• Serves as the primary point of contact for all service customers field service personnel and internal service staff to ensure expectations are met.
• Effectively coordinates field labor force to meet customer requests and expectations based upon nature of call urgency contractual obligation available resources and customer needs.
• Provides support information prioritization and coordination of assignments for field service personnel.
• Coordinates monthly quality assurance efforts of appropriate branch personnel.
• Assists in distributing all service documentation including work orders purchase orders and / or accounts payable documents as assigned.
• Assists in processing billing reports invoices credit memos and accounting support as assigned.
• Maintains accurate service-related records and documentation for timely invoice practices.
• Assists in profitability through cost containment procedures and processes.
• Utilizes maintains and updates all customer information.
• Provides general administrative support.

Qualifications

BENEFITS :

Pay Range $22- $25 per hour

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1