Talent.com
In-Store Branch Operations Lead
In-Store Branch Operations LeadUnavailable • Anaheim, CA, United States
In-Store Branch Operations Lead

In-Store Branch Operations Lead

Unavailable • Anaheim, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq : EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Branch Operations Lead, you will play a key role in :

  • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
  • Supervising the junior staff in the branch and providing guidance and approvals as needed
  • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

  • Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints / issues promptly and effectively
  • Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant / vault and ATM processing, foreign currency exchange and new account opening
  • Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
  • Refer customers to Business Relationship Managers and / or Financial Consultants for needs assessment to cross-sell bank products
  • Expert in using digital resources and technologies to optimize clients’ digital banking experience
  • Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
  • Provide back up support to the Assistant Branch Manager including branch certifications and audits
  • May perform other duties as assigned

    • Qualifications

  • High school diploma or general education degree (GED) required; Bachelor’s degree preferred
  • 3+ years of customer service, teller, or sales experience within the banking and / or financial service industry
  • Strong working knowledge of branch operations required
  • Familiarity with standard branch technology and teller equipment
  • Strong problem-solving, decision-making, and customer-service skills

    • Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.

    Compensation

    The base pay range for this position is USD $24.00 / Hr. - USD $27.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

    [job_alerts.create_a_job]

    Branch Lead • Anaheim, CA, United States

    [internal_linking.similar_jobs]
    Dental Operations Director

    Dental Operations Director

    Gold Coast Dental • La Habra, CA, US
    [job_card.full_time]
    If you have PROVEN experience growing and running a 400k+ per month office, were ready to make you excited about your new paycheck. At 500k / month the annual salary for this position is $140k, and do...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Commercial Operations Site Lead – Orange County, CA

    Commercial Operations Site Lead – Orange County, CA

    Johnson & Johnson • Santa Ana, California, USA
    [job_card.full_time]
    At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Branch Operations Lead

    Branch Operations Lead

    East West Bancorp • Monterey Park, CA, US
    [job_card.full_time]
    Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking...[show_more]
    [last_updated.last_updated_30] • [promoted]
    District Manager - Life / Health Licensed | Build Leaders. Grow Your Business. Create Financial Freedom.

    District Manager - Life / Health Licensed | Build Leaders. Grow Your Business. Create Financial Freedom.

    InsuranceJobs.com • Los Angeles (County), California, United States
    [job_card.full_time]
    At Optavise, leadership is about creating opportunities for yourself and the people you develop.As a District Manager, you’ll have the freedom to grow your business, mentor new agents, and cr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    AT&T Team Lead

    AT&T Team Lead

    New Firm - Hiring Now! • Garden Grove, CA, US
    [job_card.full_time]
    A wise man (probably) once said : leadership isn’t about titles, but about impact.Ready to Spearhead Telecom Innovation? As an AT&T Team Lead, you’ll manage a dynamic group of sales professionals, d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr HR Manager

    Sr HR Manager

    Vaco by Highspring • Altadena, California, United States
    [job_card.permanent]
    Senior HR Manager – Fashion & Creative Industry.Beverly Hills, CA (Fully Onsite, 9AM–6PM).We are seeking a highly experienced, polished, and people-focused. This role supports a large employee popul...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Manager In Training

    Manager In Training

    AutoZone • Anaheim, CA, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Cedar Flat, California, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Lead - Orange

    Sales Lead - Orange

    The Salvation Army USA Western Territory • Orange, CA, United States
    [job_card.part_time]
    The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions ou...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Home Health Occupational Therapist (OT)

    Home Health Occupational Therapist (OT)

    California Therapy Services • Altadena, CA, United States
    [job_card.full_time]
    We are looking to hire highly motivated, organized, and skilled Occupational Therapists with an attitude to continuously learn, improve, and provide our patient's with the best care possible!.We ha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Operations Technology (IHOP)

    Manager, Operations Technology (IHOP)

    Dine Brands Global • Pasadena, CA, United States
    [job_card.full_time]
    Based inPasadena, California,Dine Brands Global, Inc.NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands.With o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Altadena, California, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Branch Manager

    Branch Manager

    Sunstate Equipment • Montebello, CA, United States
    [job_card.full_time]
    Where Safety and People are Core Values.We care about our People and it shows!.Pay starting at 100,000 - $120,000 dependent on experience. PAID WEEKLY!.Company truck, cell phone, and laptop provide...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Lead - FT

    Operations Lead - FT

    At Home Stores LLC • Pasadena, CA, US
    [job_card.full_time]
    Enable everyone to make their house a home.To become the first-choice destination for home and holiday dcor.Operations Manager and supports store processes and an active selling culture by ensuring...[show_more]
    [last_updated.last_updated_30] • [promoted]
    RN - Telemetry in Altadena, CA - $2,004 / week

    RN - Telemetry in Altadena, CA - $2,004 / week

    Vetted Health • Altadena, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Telemetry for a travel job in Glendale, California.The job was posted 14 days ago.The assignment starts on ASAP and is 13 weeks long with 13 hour shifts 3 days a week.You m...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inside Sales Senior Associate - RIA Bank

    Inside Sales Senior Associate - RIA Bank

    Aristotle Capital Management, LLC • Newport Beach, CA, United States
    [job_card.full_time]
    Aristotle is a majority employee-owned investment management organization with offices in Los Angeles, Newport Beach, Boston, and Sarasota. We specialize in equity and fixed income portfolio managem...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Sales Manager- Orange County

    Field Sales Manager- Orange County

    Lagunitas Brewing Co • Huntington Beach, CA, United States
    [job_card.full_time]
    There's Always a Seat at Our Bar.The Lagunitas Brewing Company began on a kitchen stove in Northern California in 1993 and has always looked to the future - whether supporting local communities by ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Branch Administrator III

    Branch Administrator III

    Mitsubishi Electric US, Inc. • Cypress, CA, US
    [job_card.full_time]
    Under general supervision, responsible for providing branch support duties for branch operations.The person could be assigned tasks that would encompass duties in various accounting systems such as...[show_more]
    [last_updated.last_updated_30] • [promoted]