Implementation Analyst

Job Description

Job Description

Implementation Analyst | Professional Services | Carmel, IN | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Carmel, IN based Implementation Analyst to join our Professional Services team, so that we can assist our Policy product customers in the software onboarding process. The Implementation Analyst will consult with clients, configure software, and lead training to ensure client success.

How You’ll Spend Your Time

Lead weekly calls with customers to monitor progress, address challenges, and provide support through implementation

Understand clients' needs in order to architect the best approach and configure the software accordingly for each client

Lead virtual trainings with customers to ensure successful adoption and usage of the software

Build and revise implementation schedules via Smartsheet, as well as track project progress through OpenAir

Respond to all customer inquiries with urgency and empathy, collaborating with internal teams when necessary, to ensure white-glove service

What Kind of Things We’re Most Interested in You Having

Previous experience in a customer-facing, enterprise SaaS implementation role

Proven success communicating with senior executives

In-depth knowledge on how to manage multiple projects simultaneously

A quick learner with strong problem solving and critical thinking skills

Ability to commute to Carmel, IN 50% of the month

A knack for working collaboratively within a customer-focused environment

A bachelor's degree

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and / or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.