Content Supervisor

SERVPRO of South Frisco is seeking a reliable and detail-oriented

Content Supervisor

to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO’s high standards of quality, safety, and customer service.

Contents Operations

Supervise and coordinate contents restoration jobs, including pack-outs, cleaning, storage, and pack-backs.

Assess damaged contents and determine appropriate restoration methods.

Ensure accurate inventory, labeling, documentation, and photo records.

Oversee contents cleaning (on-site and off-site), deodorization, and storage procedures.

Ensure contents are handled with care and returned in pre-loss condition whenever possible.

Lead, train, and mentor contents technicians.

Assign daily tasks and monitor productivity and job progress.

Ensure team compliance with SERVPRO standards, safety protocols, and company policies.

Communicate expectations clearly and provide feedback to team members.

Customer Service

Communicate professionally and empathetically with customers during stressful situations.

Answer customer questions regarding contents handling and restoration processes.

Maintain a positive SERVPRO brand image on every job site.

Documentation & Compliance

Complete job documentation accurately and on time (inventory lists, job notes, photos).

Work closely with production management, office staff, and insurance adjusters.

Ensure jobs meet industry standards (IICRC guidelines when applicable).

Safety & Equipment

Enforce safety procedures and proper use of PPE.

Maintain contents cleaning equipment, vehicles, and storage areas.

Report equipment issues or safety concerns promptly.

Qualifications

High school diploma or equivalent (required).

Previous experience in contents restoration, moving, warehousing, or cleaning (preferred).

Supervisory or leadership experience (strongly preferred).

Strong organizational and time-management skills.

Ability to lift, carry, and move contents (up to 50 lbs).

Valid driver’s license with a clean driving record.

Comfortable using mobile apps, inventory systems, and basic computer programs.

Skills & Attributes

Strong attention to detail.

Excellent communication and customer service skills.

Ability to manage multiple jobs and deadlines.

Problem‑solving mindset.

Professional, dependable, and team‑oriented.

On‑call availability may be required for emergency response.

Work performed in residential and commercial properties affected by water, fire, or mold damage.

Why Join SERVPRO of South Frisco?

Opportunity for growth within a respected restoration franchise.

Hands‑on leadership role with a supportive team.

Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?

We are family‑owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

I consent to receiving text messages about this hiring process and, if hired, future job related information from SERVPRO of South Frisco / The Colony.

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