Service Advisor

Service Writer

We are Woody Buick GMC in Naperville, Chicaogland's largest and fastest growing General Motors dealership focused on customer satisfaction and community. We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen.

Woody Service Advisors are the face of the dealer service experience. Their hard work makes it possible to uphold Woody's company philosophy, providing quality vehicles and the best possible service. Their smiles and pleasant demeanors keep customers coming back time and time again.

Compensation: $60,000 - $120,000 annually

Responsibilities:

• Seek opportunities to provide an exceptional experience.
• Ensure that customers receive courteous and efficient service.
• Greet customers in a friendly manner and obtain vehicle information.
• Provide updates on vehicle status, concerns, warranties, maintenance and repairs.
• Follow dealership and manufacturer guidelines and procedures.
• Work in a fast-paced environment with limited supervision.
• Review individual CSI, sales and production metrics daily.
• Set goals for individual performance and seek opportunities to improve.
• Drive business through training and high-level involvement in operations.
• Collaborate with coworkers to solve problems for customers and the department.

Qualifications:

• Must possess exceptional customer service and organizational skills
• Capable of paying attention to details while multi-tasking
• Ability to work both independently and within a team environment
• Prior work experience in a customer service or retail environment preferred
• Strong desire to set and achieve goals
• Demonstrated communication and interpersonal skills
• Average to advanced computer skills
• Valid in-state driver's license
• High School diploma or equivalent

Benefits:

• Aggressive compensation plan
• 401(k), Health, dental, vision and life insurance
• Paid vacation
• Employee vehicle purchase discount
• Positive work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.