CRM Administrator (Remote)

CRM Administrator

Join a team that puts its people first! Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Administers, manages, and optimizes the Customer Relationship Management (CRM) application to enhance customer relationships and support business objectives. Responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks.

What You'll Do :

• Administer and support CRM / Salesforce.com, including managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
• First point of contact for internal users, providing training, technical guidance, and support
• Create and maintain documentation on processes, policies, configuration and user guides
• Develop and implement a new Service Cloud environment
• Complete User Administration
• Develop and create customized reports and dashboards for users at all levels of the organization
• Develop and maintain validation rules and custom workflow
• Perform intermediate QA testing for iterative development cycles across various Salesforce projects
• Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
• Audit and maintain data quality
• Develop and test new functionality and customization or enhancements
• Keep up to date with new releases and improvements in Salesforce and AppExchange

What You'll Bring :

Pay Range : $82,925.00 - $110,525.00 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment : handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.