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Analyst-Compliance: Know Your Customer
Analyst-Compliance: Know Your CustomerAmerican Express • Phoenix, AZ, United States
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Analyst-Compliance : Know Your Customer

Analyst-Compliance : Know Your Customer

American Express • Phoenix, AZ, United States
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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank (AENB or the Bank) is a national bank based in Salt Lake City, Utah. The Bank is approximately $117B in assets and is regulated by the Office of the Comptroller of the Currency (OCC). The Bank offers consumer and small business card and non-card lending and deposit products.

As part of the Company’s Global Financial Crimes Compliance (GFCC) organization, the Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), assists the Bank in compliance with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) sanctions regulations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.  The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the BSA, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.

To support the enterprise-wide Anti-Money Laundering Program, customer due diligence (CDD) information is required to understand high-risk customer relationships, properly assess AML risk, assign customer risk ratings, fulfill investigative & review processes for the ultimate purpose of determining whether transactions are suspicious and subject to regulatory reporting.

Responsibilities :

The KYC Analyst will report to a manager in the USIU and support the collection of risk-based due diligence obligations for high-risk customers and transactions. The KYC Analyst responsibilities include :

  • Conduct timely collection of risk-based due diligence information for high-risk bank customers and transactions. Includes ensuring internal systems contain accurate and current KYC data for applicable high-risk customers consistent with bank requirements. Involves escalation and / or termination of customer accounts or relationships who fail to respond.
  • Support customer onboarding KYC requirements. Based on customer risk attributes (i.e., industry type) incremental (risk-based) due diligence may be required consistent with BSA regulations and Federal Financial Institutions Examination Council (FFIEC) expectations.
  • Contact bank customers to obtain incremental due diligence information, as necessary. Applicable customer-level due diligence information may include industry / occupation details, applicable business licenses, corporate documents, beneficial ownership info, etc. and / or account-level due diligence such as source of funds, purpose / use of account, expected transactions, etc.
  • Collaborate with other GFCC, USIU, and line of business compliance colleagues on process improvements and supporting solutions.
  • Maintain up-to-date knowledge of the issues affecting CDD such as customer risk attributes, CDD requirements and FFIEC expectations.

Minimum Qualifications :

  • 3+ years of work experience in a financial services institution, retail / commercial bank operations or payment institution in any of the following areas is highly preferred : AML / BSA, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, and / or sanctions risk.
  • Manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player
  • High level of professionalism and sense of urgency; handle sensitive information in a confidential and professional manner
  • Ability to incorporate feedback and agility through change and difficult situations.
  • Experience with Microsoft Office, including Word and Excel
  • Keen attention to detail in analysis and documentation
  • Preferred Qualifications :

  • Minimum six months customer service or consultative support experience, ideally in a contact center environment.
  • Self-motivated, independent thinker with strong judgement and decision-making skills. This role plays a critical part in the customer due diligence process and may require the ability to navigate ambiguity, assess complex information, and take initiative in a fast-paced and evolving environment.
  • Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
  • Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
  • The ideal candidate for this role thrives in an ambiguous, fast-paced environment and can confidently make informed decisions with limited guidance.
  • Additional Requirements :

  • Flexibility to work anytime between the hours of 8am to 4pm MST Mon - Fri. and adheres to schedule.
  • Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week
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    Customer • Phoenix, AZ, United States

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