Customer Service Specialist

Customer Service Specialist

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

Essential responsibilities include, and are not limited to:

• Answers telephone from customers.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Qualifications:

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Skill and/or ability to:

• Promote the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develop strategies to effectively manage current and future challenges and opportunities; develop recommendations and actionable plans.
• Define issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrate ability to use computers and technology capabilities.
• Demonstrate strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
• Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Effectively and productively engage with others and establish trust, credibility, and confidence.
• Promote collaboration and assist others with their initiatives and efforts.
• Motivate and empower others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attract, develop and retain good people; allow opportunities for self and others to reach their full potential; build and share knowledge and expertise.
• Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met.

Recology offers:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology benefits may include:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental information:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.