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Networking Support Engineer
Networking Support EngineerCare Dynamics, LLC • San Francisco, CA, US
Networking Support Engineer

Networking Support Engineer

Care Dynamics, LLC • San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Support Engineer – Networking (Mid to Senior Level)

About the Job

We’re looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise networking.

This isn’t traditional support—you’ll be at the forefront of building, managing, and improving next-generation networks for some of the world’s most dynamic companies.

This hybrid role is based in San Francisco (Tuesday–Thursday in-office), with flexibility for exceptional candidates who are open to covering weekends or overnight shifts.

What’s in it for you?

  • $128,000 – $210,000 base salary
  • Equity participation in a rapidly growing company
  • Hybrid work model (on-site Tue–Thu, remote flexibility for nights / weekends)
  • Work with cutting-edge technologies : wireless, WAN / LAN, routing, DNS, security, APIs, Terraform, Ansible, and automation frameworks
  • Direct influence on product innovation —your insights shape hardware, software, and operational improvements
  • Opportunity to sharpen your skills across every layer of the networking stack
  • Join a scaling team with significant growth opportunities

What you’ll be doing :

  • Troubleshoot and resolve complex networking issues across all layers of the stack
  • Manage and support enterprise-scale customer networks, primarily remotely
  • Provide actionable feedback to product and engineering teams to improve platform performance
  • Create and maintain clear documentation that improves resolution times and elevates team knowledge
  • Drive improvements in internal processes and tools that benefit customers and engineers alike
  • Act as the face of the platform for long-term customer relationships
  • What you’ll need :

  • 3+ years of hands-on experience with routing, switching, and wireless technologies
  • Strong ability to troubleshoot across layers 1–4
  • Customer-facing technical experience in fast-paced environments
  • Expertise across diverse network environments and technologies (WAN / LAN, DNS, security, routing protocols, WiFi)
  • Programming / scripting familiarity (Python, Ansible, Terraform, or similar) for systems improvements
  • Excellent communication skills—structured, clear, and customer-focused
  • Ability to remain calm under pressure and thrive in ambiguity
  • Who you are :

  • A “Swiss Army knife” of networking—adaptable, versatile, and technically deep
  • Curious and analytical, with a passion for solving complex technical challenges
  • Comfortable balancing customer support with engineering ownership
  • A collaborative team player who builds trust with both teammates and clients
  • Ready to shape the future of networking?

    This is your chance to step into a role where support is more than troubleshooting—it’s about solving the hardest challenges, influencing product evolution, and redefining enterprise connectivity.

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