Front Desk Agent

Front Desk Agent

Job responsibilities include:

1. Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
2. Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts.
3. Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
4. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
5. Offer guest assistance whenever possible.
6. Responsible for resolving escalated customer relations issues.
7. Answer inquiries pertaining to hotel policies and services.
8. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
9. Responsible for positively representing and promoting the property.
10. Ensures systems and procedures are in place and followed for guest safety and security.
11. Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
12. Property compiles, completes, and distributes reports to all management and relevant staff
13. Reports any maintenance, security, or safety issues to the appropriate staff

Skills, Educational Background and Experience:

• High School Diploma or GED Required
• Previous front desk experience highly preferred
• Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred
• Excellent organizational and prioritization skills
• Ability to work well and collaborate with others
• Excellent communication skills
• May be required to stand for an extended period of time
• Able to work a flexible schedule