Scores Client Services - Director

FICO Analytics Software Director

FICO (NYSE : FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

If you're looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, and business development / sales skills and expertise to FICO's Scores business. FICO's Scores unit is home to the world's #1 credit bureau score the FICO Score which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health.

What You'll Contribute

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level in credit risk.
• This Director role operates independently without supervisory responsibilities, allowing full focus on strategic initiatives and delivery.
• Present and facilitate discussions about FICO Score products and FICO produced thought leadership content in a variety of settings, including client meetings, virtual conferences / webinars, and external in-person events.
• Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders.
• Identify new potential customers / clients, develop and present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams.
• Develop and manage prospect pipeline and existing relationships, track status, provide status updates on regular basis to internal management.
• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.
• Provide functional and technical responses to clients around FICO Score products.
• Research and shape potential solution opportunities through collaborative engagement with peers, team leaders, and clients to formulate and effectively position solution proposals.
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients' senior management and project / product managers.
• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.
• Make recommendations for improving efficiency, effectiveness, and results.
• Travel as required, with up to 25% of time spent outside of the office for client meetings and industry events to develop and maintain client relationships. May be required to work outside of normal business hours and travel on weekends.
• Support creation of thought leadership white papers, executive briefings and industry presentations.
• Provide executive client engagement support or speak at industry trade shows and conferences.

What We're Seeking

Our Offer to You

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide :

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and / or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https : / / www.fico.com / en / privacy-policy.