Customer Service Account Manager

Customer Service Account Manager

Salary Range: $20.00 - $22.00

Position Type: Full Time

Job Shift: Office Day

Education Level: Equivalent Work Experience

Travel Percentage: Negligible

Category: Customer Service

Job Description

Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success!

Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Walbridge, OH just minutes from Toledo.

About Western States

Since 1908 Western States has been a cornerstone in our industry, fostering a culture of longevity and employee satisfaction. We're not just a company; we're a community. With 48% of our team members celebrating 10+ years of service, you'll find a supportive and experienced environment where you can truly build a lasting career. Discover the vibrant atmosphere and team spirit at Western States by visiting our Facebook page.

Your Impact

As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty.

Key Responsibilities

• Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement.
• Customer Advocacy: Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution.
• Order Entry, Building Quotes:
• Needs Assessment and Solutions: Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations.
• Issue Resolution and Escalation Management: Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency.
• Opportunity Identification: Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value.
• Reporting and Analysis: Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement.

Why Choose Western States

• Work-Life Balance: Enjoy a healthy work-life balance with 9 paid holidays and a supportive company culture.
• Competitive Compensation and Benefits: Receive competitive pay, regular raises, a comprehensive benefits package, and a 401k with company match.
• Career Growth and Stability: Join a stable, family-owned company with a rich history and a commitment to employee development.
• Impactful Work: Make a tangible difference by building strong relationships and driving customer success.
• Stability - family owned and operated since 1908!

What You Bring

• Proven Account Management Experience: Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships, taking orders, building quotes.
• Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers. Experienced order taker in a call center environment.
• Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions.
• Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations.
• Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment.
• Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment.

Essential Functions

Able to perform the essential functions of the position with or without reasonable accommodation.