Customer Service Supervisor

A company is looking for a Customer Service Supervisor to oversee customer service functions and manage Sales Office personnel.

Key Responsibilities :

Manage and train Sales Office personnel to ensure excellent customer service

Oversee order management processes and ensure timely fulfillment

Support forecasting and reporting efforts in collaboration with the General Manager

Required Qualifications :

3+ years of experience in customer service, order management, or sales operations

Bachelor's degree or comparable work experience

Proven supervisory or leadership experience

Strong experience in B2B order management and logistics coordination

Familiarity with Microsoft Office, CRM, ERP, and preferably SAP