Staff Technical Support Engineer

Description

Description

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of test and measurement products platforms and systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers development schedule building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D providing customer insight to sales and making sure NI is ready to support new Products and Systems. This role requires ability to work with ITAR material and aerospace and defense customers. This is not an IT-centric role and instead relies on electrical and computer engineering skills.

Key Responsibilities

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

• With advanced Product Platform System technical knowledge and industry expertise a staff TSE accompanies our customers at any point of the Customer Journey resolving technical issues to ensure customer success.
• Partners with Sales to recommend a support strategy for targeted accounts and answer simple product and system questions.
• Resolves platform and systems issues escalated by NI Stakeholders in AMER region.
• Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.

Builds customer & department technical proficiency through standardservices

Captures and documents knowledge / processes to enable self-service resolution and department proficiency.

Advocates for the customer experience within the company

Qualifications

Basic

Preferred

Domain Experiencedin the test and measurement industry. The ideal candidate may have a background in one of NIs target market segments industry certifications are desirable

Our Offer To You :

We recognize the importance of employee wellbeing and know that to do your best you should have flexible competitive benefit plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage. Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

At Emerson we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity Equity & Inclusion at Emerson.

Required Experience :

Staff IC

Key Skills

ICT,ASP.NET,Gas,Field

Employment Type : Full-Time

Experience : years

Vacancy : 1